AI Customer Support Assistant
An AI assistant that boosts support teams with ticket classification, automated reply suggestions, a RAG-based knowledge base, and helpdesk integrations.
Fast delivery, ongoing support.
AI Customer Support Assistant
We build AI-powered customer service assistants that multiply your support team’s efficiency. They automatically classify support tickets, suggest replies, and resolve recurring questions without human intervention.
How It Works
Ticket Classification: Analyze incoming customer messages with NLP, automatically classify them by topic, priority, and department, then route them to the right team.
Reply Assistant: Give support agents instant reply suggestions. The assistant retrieves information from your company knowledge base (RAG) to provide accurate, up-to-date answers.
Automated Resolution: Automatically answer simple, recurring questions such as order status, return policies, and password resets.
Integrations
Helpdesk Systems: API integrations with Zendesk, Freshdesk, Intercom, and custom helpdesk solutions.
Knowledge Base Synchronization: Index FAQ pages, product documentation, and policy documents in a vector database so the AI can use current information.
CRM Connection: Retrieve customer history, order information, and preferences from your CRM to provide personalized support.
Analytics and Reporting
Continuously improve your support workflows with metrics for resolution time, customer satisfaction (CSAT), automation rate, and agent performance.
What we offer
- Automatic ticket classification and prioritization
- AI-powered reply suggestions
- RAG-based knowledge base integration
- Fully automated answers to simple questions
- Zendesk and Freshdesk API integrations
- CRM customer profile integration
- CSAT and NPS measurement
- Multilingual support
- Real-time support analytics
- Agent workload balancing
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