AI Call Center

AI Call Center

We build speech recognition, automated routing, and conversation analytics systems that transform traditional call center workflows with AI. Set up intelligent IVR systems that understand incoming calls, classify them, and route them to the right department.

Core Components

Speech Recognition (ASR): Convert Turkish speech to text with high accuracy using OpenAI Whisper or Google Speech-to-Text, including noise filtering and accent tolerance.

NLP Intent Analysis: Automatically identify a customer’s request—such as a return, complaint, order, or technical support—and route it to the right department or self-service flow.

Text-to-Speech (TTS): Integrate ElevenLabs or Azure Cognitive Services TTS to deliver natural-sounding voice responses.

Automation Workflows

Self-Service IVR: Build intelligent IVR flows that handle high-volume tasks—checking order status, booking appointments, and resetting passwords—without a live agent.

Real-Time Assistant: Help agents during calls by displaying relevant information, customer history, and suggested replies on screen.

Conversation Analytics: Transcribe calls, analyze sentiment, and track word frequency and complaint trends.

Integrations

Connect to existing telephony infrastructure such as Avaya, Cisco, and Genesys through SIP trunking, or build a new WebRTC-based call center.