AktasServis — Service and Fault Tracking Platform
An end-to-end technical service operations platform, from request intake and field intervention to SLA monitoring and root-cause analysis.
Built as a demonstration
This project was created to demonstrate product capabilities.
Project overview
Why was this project built?
Built to bring requests, assignments, and SLA workflows together for companies servicing industrial equipment such as generators, compressors, HVAC, UPS, and CNC machines. The goal was to use data to route field teams to the right job at the right time.
What problem does it solve?
When service request prioritization, technician assignment, and SLA monitoring are spread across disconnected tools, violations are spotted late and field teams are assigned inefficiently. SLA breaches are often noticed only after the deadline, when customer dissatisfaction can no longer be prevented.
Who uses it?
Dispatchers, field technicians, warehouse and parts coordinators, and service operations managers.
Our solution
We combined rule-based prioritization and technician assignment recommendations, live SLA countdowns, mobile work orders, and spare parts inventory integration on one platform. Requests approaching an SLA threshold are automatically escalated.
- Rule-based automatic prioritization
- Assignment recommendations based on skills, distance, and workload
- Live SLA countdown and escalation
- Mobile work-order workflow with checklists, photos, and signatures
- Spare parts inventory and reservation tracking
- MTBF/MTTR reliability analytics
- Customer portal for submitting and tracking requests
Features
Expected outcomes
- Aims to prevent SLA breaches with early warnings
- Automates technician assignment using skill and distance matching
- Lets field teams complete work orders on mobile devices
- Produces reliability analytics from fault data
- Reduces dispatcher dependency with customer self-service requests
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