Service Tracking Systems
Track technical service requests, fault reports, and maintenance work orders from end to end. Reduce response times while improving customer satisfaction and equipment availability.
Fast delivery, ongoing support.
Manage Technical Operations with a Service and Fault Tracking System
Equipment breakdowns and service requests can seriously disrupt production and operations. Aktaş Digital’s Service and Fault Tracking System manages the entire process transparently and measurably, from the moment a request is created through to its resolution.
Omnichannel Request Management
Service requests submitted by email, phone, mobile app, web portal, or QR code are automatically prioritized and assigned to the right technician. SLA rules can be defined separately for each customer segment and request category.
Work Order and Technician Management
Create work orders, request parts, assign field jobs, and complete work orders on mobile devices to improve field-team efficiency. GPS-based technician location and optimized job assignment help plan field operations.
Preventive Maintenance and Reliability Analysis
Use equipment service history, MTBF/MTTR analysis, and fault-tree views for root-cause analysis and data-driven preventive maintenance planning.
What we offer
- Create service requests through web, mobile, email, and QR code
- Automatic prioritization, routing, and technician assignment
- SLA definitions, breach alerts, and escalation workflows
- Complete mobile work orders with photos and digital signatures
- GPS-based technician location and field optimization
- Spare-part requests, stock reservations, and usage tracking
- Preventive maintenance plans and recurring task automation
- Reliability reports with MTBF, MTTR, and fault-tree analysis
- Customer self-service portal and real-time status notifications
- Service cost, technician efficiency, and SLA compliance reports
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